CPU Activities & Mail Room Management

OSPL offers mailroom management services to many companies in the BFSI space. Mailroom management is the process of handling all incoming and outgoing mail, parcels and deliveries within an organisation. It also offers additional advantages such as real-time visibility over incoming packages, shipments, automatic signing, storing, contactless delivery and collection. OSPL provides End-To-End services to all its Clients.

We Are Fully Equipped with:

Receiving documents from courier agencies
Checking and acknowledgement
Updating client’s Application Tracking System (ATS)
Document scrutiny services
Reporting discrepancy report to branches, central operations
Sorting, segregation, scanning and indexing of scanned images
Document storage and pull outs as per client request
Document distribution to various operational channels
Managing multiple courier vendors
Returns tele-calling

Packing and handing over consignments for dispatch
Sharing air way bill numbers along with the connectivity report to various touch points
Follow-ups with courier vendors for delivery and / or RTO status (return to origin)
Analyzing Returns and sharing Courier Vendor wise / Region wise performance with the clients
Storage of RTO consignments for a fixed period
Handling dispatch related queries received through email, branches and call centres
Messaging services to inform Customers on successful deliveries, returns of their consignment
Tele-calling for delivery confirmation

All the above activities are controlled by an elaborate work flow solutions designed to suit customer requirements and also provide a seamless link to activities preceding and succeeding the mailroom management process.